Wow. To be fair to Apple, I reported my borked phone to them on Sunday evening and they got a replacement to me by midday today. That’s not bad. Not bad at all.
I was lucky enough to have an iPhone 11 as a stand-in, but I’m glad to have the nice big screen of my iPhone XS Max once again. I guess I’m a big screen guy. Or my aged eyes appreciate the larger shapes and pictures.
Either way, what could have been a major inconvenience was a minor annoyance. I got the opportunity to trial the iPhone 11, but I think I’ll stick with my Max and its successors after all is said and done.
Plus, it’s nice to have portrait mode back. Did I mentioned that it mysteriously died on my last handset a couple of months ago. I know, not a big deal, especially when we’re all on lockdown. But still. If I can’t take portrait mode selfies, what’s the point?! 😆
So I’ve packed up my borked Max and popped it into the return packaging – it should be winging its way back to Apple this evening. I know that when you make millions and millions of units of a product, some are bound to be faulty. It just felt a little hard done by when it died so suddenly and when I couldn’t go to an Apple Store to get support.
Chat support wasn’t ideal, but I can’t fault AppleCare and will definitely be buying it for my next iPhone.
So, emergency over. Back to anxiety about coronavirus and judging my antisocial neighbours extra hard.