Restoring my faith in British Airways. 

My partner and I had the pleasure of using a British Airways American Express card 2 for 1 award voucher to fly to Japan this September in First Class, for our annual trip to visit this amazing country.

In line with recent BA experiences, the outbound was particularly poor. Service was shockingly bad, with staff being absent during most of the flight, meal options not being available, and my seat being amazingly dirty. I would assume a First Class seat would see a vacuum cleaner between flights.


The flight back was amazing. My part of the First Cabin was managed by Annie, who was pleasant, attentive and super helpful. A really great experience which was provided with a smile.

The food from Tokyo Haneda was equally superior. Food options were excellent and as can be seen from the pictures these were beautifully presented.

Being a route to Japan, the food options included a Japanese option, which I selected, which were lovely appetisers and an amazing beef option.

5* all the way.

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